Costs: All items are shipped using Royal Mail at a flat fee of £4.89 per item by standard mail.
Delivery: Items are delivered throughout the United Kingdom
Items: Only items in stock may be shipped.
Delivery Times: Skin Quest is not responsible for delays in delivery due to events beyond our control, including shortage of materials, strikes, transportation failures or acts of nature. We are able to confirm an item has been delivered but cannot track parcels along their journey.
Processing Time: Orders placed after 5pm (GMT) will be processed the following business day. Orders placed on a weekend day will be processed on the following business working day, holidays excluded. Please allow up to 48 hours for processing in addition to time in transit.
Out of Stock Items: If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email.
Holiday Shipping: our warehouse will be closed on the following days of the calendar: Easter break & December 20th-January 3rd.